2 Day Uluru Kata Tjuta Rock Escape Trip

Sightseeing Tours FIT – Terms & Conditions

Our Contract
All bookings are made with Get Lost Travel Pty Ltd (ABN 94 143 929 962) (us/we). By booking a trip with us, you have agreed to be bound by the terms and conditions set out in these booking conditions. We will accept your booking on this basis. The services to be provided are in your booking confirmation and invoice. Accredited Bus Number: AC003612.

Validity Dates and itineraries are valid until 31 March 2025, effective 01 August 2023. Dates and itineraries are indicative only.

Standard Conditions
Any references to ‘GLT’, ‘we’, ‘our’ and ‘us’ equates to Get Lost Travel Pty Ltd, which applies to the following GLT brands and entities below: Autopia Tours, Wildlife Tours Australia, Walking Country, Wayoutback Australian Safaris, Australian Bus Charters & Tailormade Touring, Boutique Touring Company and Geelong & Bellarine Tours.

Please take the time to read and understand the conditions of booking set out below before booking a trip with us.

We strongly recommend that you also read the information about your product or service before booking to ensure that you understand the itinerary, style, and physical demands of the tour you are undertaking. GLT will not be held responsible for passengers failing to familiarise themselves with the booking terms and conditions.

Although every effort is made, GLT shall not be liable for any illness, injury, damages, loss, delay, or failure to join the tour that may occur due to factors beyond our control. We highly recommend all passengers have travel insurance with COVID-19 coverage should they cancel a trip at the last minute.

GLT reserves the right to modify routes or itineraries, vehicle types, fares, days of operation, or even cancel tours when unforeseen circumstances arise. This is especially true during seasonal weather fluctuations and park closures due to traditional landowner ceremonies. Other accredited tour operators may be used from time to time on some tours.

Fares are shown in Australian Currency and are correct when printing but are subject to change.

Traveller Information
For us to confirm your travel arrangements, you must provide all requested details at the time of booking. Your full name, contact details, email address, dietary requirements (if applicable), nationality, or Australian postcode, and any pre-existing medical conditions you have that may affect your ability to complete your travel arrangements.

For more information about how we treat your personal information, please refer to our Privacy Policy.

Booking Terms and Conditions

Customers Responsible Travel
The customer shall comply with all Government (Federal, State, and Territory) conditions of entry into Australia and at the time of travel for tour and transport services.

Suppose a traveller needs to cancel unexpectedly due to visa restrictions, a medical condition, family reasons, or changes to regulations imposed by the government. In that case, the operator shall apply discretion when applying cancellation policies in these circumstances. The operator reserves the right to withhold such a reasonable sum to cover administrative expenses and other losses, dependent on when the customer gives notice of cancellation.

It was previously recommended by the Department of Health that commercial passenger vehicle drivers and passengers wear fitted face masks whilst in transit to minimise the spread of the virus. This is no longer mandatory but at the driver’s or traveller’s discretion. Some remote regions have limited access to RAT tests, so multi-day travellers are still advised to bring some along.

In the unlikely event that a traveller must leave a tour midway after it has commenced or attempt to join a time after departure, the operator is not required to reimburse any aspects of the time they did not participate in. As part of this, the traveller is responsible for any relocation expenses incurred from the point of departure to their nominated destination. It is the traveller’s responsibility and will not be reimbursed.

Note: Different cancellation conditions may apply if/when booked through third-party agents. Your travel consultant will advise if differences apply. Travellers are strongly advised to purchase personal cancellation insurance when booking.

Cancellations & Refund Policy

Cancellation by the Traveller
Travel plans can sometimes change; if you cancel some or all portions of your booking, the cancellation terms below will apply. A cancellation will only take effect when we receive written confirmation that you have sent to your relevant booking agent notifying them of your cancellation.

If you wish to change or cancel a trip:

Day Trips
(a) 0 to 1 day / within 24 from the experience start time or failure to board on tour:
● will result in a 100% cancellation fee / full fare forfeiture of the ticket price and not eligible for a refund or
(b) 2 to 6 days before the departure:
● will result in a 50% cancellation fee to cover unrecoverable tour expenses; or
(c) 7+ days before the departure:
● we will refund the entire balance paid by you in connection with your booking or
● flexible date changes – unlimited supply of free date changes available or
● Alternatively, we can issue a credit voucher for the amount paid to travel on another day

Short Break / Extended Trips
(a) 0 to 14 days before the departure date or failure to board on tour:
● will result in a 100% cancellation fee / full fare forfeiture of the ticket price and not eligible for a refund or
(b) 14 to 29 days before the departure:
● will result in a 50% cancellation fee to cover unrecoverable tour expenses; or
(c) 30+ days before the departure:
● we will refund the entire balance paid by you in connection with your booking or
● flexible date changes – unlimited supply of free date changes available or
● Alternatively, we can issue a credit voucher for the amount paid to travel on another day

Any credit travel voucher resulting from a cancellation under (Cancellation by the Traveller) has an expiry date of 3 years and may be applied towards any other available trip we offer. This credit is transferable on experiences but is not redeemable for cash.

Note different cancellation conditions may apply if/when booked through third-party agents; your travel consultant will advise if differences apply. We strongly recommend travellers take out personal cancellation insurance when booking.

Cancellation by the Tour Operator
Our trips are guaranteed to depart once minimum group sizes have been met for the tour, unless it specifically states otherwise (refer to Product Fact Sheets) or in the event of a Force Majeure (refer below) resulting in a trip cancellation.

We may cancel a trip for three days (Day Trips) and 14 days (Short-Break / Extended Tours) before departure. Alternatively, we can cancel a trip any time before leaving if external events deem it impossible to operate the planned itinerary.

Standard Cancellation
If we, the tour operator, cancel your trip, we can offer you a choice of:
(a) a 100% reimbursement of monies paid for your trip
(b) transfer amounts paid to an alternative departure date or tour operated by GLT or
(c) issued with a credit travel voucher for the amount paid for your trip, valid for 3-years

Force Majeure Cancellation
If a trip is cancelled due to a ‘Force Majeure Event’, we can offer you a choice of:
(a) a 100% credit voucher of monies paid for your trip; or
(b) a refund minus unrecoverable costs.

If the cancellation due to a ‘Force Majeure Event occurs after a trip has commenced, we can offer you a choice of a pro-rata:
(a) 110% credit voucher for the days that remain on your trip or
(b) refund minus unrecoverable costs of the days that remain on your journey.

Any credit travel voucher resulting from a cancellation as mentioned in (Cancellation by the Traveller):
● 3-year expiry date and may be applied towards any other available trip offered by GLT;
● are not redeemable for cash;
● excludes flights or insurance as they will have their booking conditions

If the cancellation is due to external events outside our reasonable control, refunds will be less unrecoverable costs. GLT cannot be held responsible for any incidental expenses that you may have incurred due to your booking, including but not limited to visas, vaccinations, travel insurance excess, or non-refundable flights.

A “Force Majeure Event” includes but is not limited to acts of God; war; civil commotion; riot; blockade or embargo; fire; explosion; breakdown; union dispute; earthquake; epidemic, pandemic or another health emergency; flood; windstorm or another extreme weather event; lack or failure of courses of supply; passage of any law, order, proclamation, regulation, ordinance, demand, requisition or requirement or any other act of any government authority, beyond the reasonable control of the parties, whether or not foreseeable, which would make it dangerous or not viable for a trip to commence or continue.

Acceptance of Risk
Australia is home to various dangerous animals, extreme weather conditions, and varied terrain. Experiencing these dangers while camping, hiking, or passing time outside may increase your risk. Safety is our top priority, and our guides are highly trained to ensure passenger safety. Get Lost Travel Pty Ltd cannot accept responsibility for any loss, injury or accident caused by passengers onboard our tours.

Travel Insurance
We recommend all guests have personal travel insurance, which should be taken out at the time of booking before tour departure. Your travel insurance must provide cover against personal accident death, 24/7 medical expenses, and emergency repatriation with a recommended minimum coverage of US $200,000 for each of the categories of body. We also strongly recommend it covers cancellation curtailment, COVID-19 cover, personal liability, and loss of luggage and personal effects. If you have travel insurance connected to your credit card or bank account, please ensure you have details of the participating insurer, the insurance policy number, and the emergency contact number with you rather than the bank’s name and credit card details.

Alcohol Policy
Alcohol is not permitted on board our vehicles. We reserve the right to refuse re-entry if passengers are overly intoxicated and pose a threat to other passengers, our driver, or our truck. We also reserve the right to advise at any time before departure and during operation that alcohol is no longer permitted. The legal drinking age in Australia is 18 years old, and a photo ID is required.

Child Policy (Age Requirements)
Our child and infant policy and pricing vary depending on the trip due to the diversity in our product range. An adult or guardian must accompany all travellers under 18 years old.

8 – 17 years old – Short Break & Extended Trips (age restrictions) – [NT]
Trips that include accommodation nights within the itinerary:
● Basic Swag – fares apply to Adults and Child
● Safari Tent – fares apply to Adults and Child
Not suitable for infants or children seven years and under.

Important Note: Due to the type of experiences we operate throughout Australia, some may require a medium to high fitness level. A doctor’s certificate is required for people over 70 years old (30 days before travel).

Prices and surcharges
Our tour prices are subject to variable and seasonal pricing, standard practices within the travel industry. Depending on the trip, passengers will likely be charged different prices, so booking at that time is the best option if you like the price. Any reduced pricing or discounts available after paying your fare will not apply. If you wish to cancel your booking to take advantage of a lower price, full cancellation conditions apply as set out below in (Cancellation by the Traveller). The most up-to-date pricing is available on our websites. Please note that a surcharge may be applied to a purchase made by credit card.

Luggage Policy
To maximise the comfort of your journey, no luggage storage facilities are provided on our (Day Trips): You should bring a small day pack, at most 5-7kg. (Short-Break / Extended Tours): Maximum baggage allowance per person is 15-20kg, preferably a soft travelling pack.
Excessive amounts of luggage may incur a surcharge fee. Inappropriate luggage presented on the day of departure, such as surfboards, bikes and excessive luggage, may result in refusal to board unless previously arranged. Other: mobility scooters, wheelchairs, pushers, prams, walking frames and other walking aids cannot be stored safely on our vehicles; please advise before booking if there are any of these aids required.

Pick-up & Drop-offs
GLT may offer complimentary inner-city pickup and drop-off services to selected accommodation providers. Please note that the customer is responsible for waiting out front of your selected pickup location (accommodation provider) at least 10 minutes before departure. Failure to stay out in front of your chosen accommodation or nominated meeting point may result in the tour guide being unable to locate you, causing failure to load. GLT cannot be held responsible for passengers who fail to load.

Special Requirements
Please notify the tour operator of any food allergies, special dietary requirements, and medical conditions at the time of booking or seven days before the tour departure. While we endeavour to cater to most dietary needs, there are limited food options in some regions we visit on extended tours, so planning is required to ensure we can accommodate, but it is not guaranteed. For those with special dietaries, we recommend you bring snacks along.

Booking Confirmations & Enquiries
All reservations must be confirmed within 72 hours before departure via email to bookings@gltg.com.au.

Last updated Jul 2023.

At Autopia Tours, we actively promote the protection of flora and fauna on our Uluru Tours. We must ensure minimal disturbance to this World Heritage Listed region and the species that call it home. Cultural sensitivity and respect for traditional owners should always be shown.

Part of our responsibility is educating guests on minimal impact practices and the importance of ensuring the safety of wildlife and the environmental sustainability of the destinations we visit.

Learn more about EcoTourism: https://www.ecotourism.org.au/

Traditional Owners

Autopia Tours would like to begin by paying our respects to the traditional owners of this country, with specific acknowledgement to the Wurundjeri people. Please be conscious and respectful of the sensitivities of indigenous culture and the spiritual connection they have with the land at all times.

Wildlife Encounters

The natural behaviours of wildlife are to be respected and not interfered with. When viewing wildlife, people should avoid rapid or sudden movements, which could frighten the animal. They should keep noise to a minimum and refrain from touching, petting or feeding all wildlife, including birds. Contact with people can introduce diseases to nature and cause them to become aggressive.

Wildlife should only be handled or fed by certified wildlife handlers. Feeding wildlife can alter their natural foraging behaviour. It can lead to disease or illness through contact with people and introduction of foods that harm their digestive system. Feeding wildlife can also cause them to become aggressive toward people.

Wildlife that appears distressed, injured or in danger should be reported immediately to the appropriate authority, such as your Guide/Tour Leader, a National Park Ranger or Visitor Centre Staff.

Protecting our National Parks

People should remain on designated walking tracks, behind safety barriers/fences and follow the guide/tour leader’s directions. Venturing off these can alter fragile ecosystems and harm wildlife shelters and native vegetation. There are other dangers to be aware of, too, such as cliff edges, unstable rock formations, overhanging tree branches and slippery ground cover. Remaining on track ensures safe visitation for guests and the environment.

No flora or fauna should be removed from their natural setting. This includes dead wood, fallen leaves, flowers and so forth, as they form part of the region’s ecosystem, and their removal could cause a disturbance.

Waste Management

All buses are fitted with waste bins. No organic waste should be disposed of onto the ground. Although organic, items such as banana peels, apple cores, bread and other food scraps are not natural/native to the region and can introduce pest species, diseases or harm to wildlife if found and eaten. We recommend all passengers bring a water bottle to our Grampians Tour. Purchasing bottled water contributes significant amounts of plastic into the landfill. Therefore, we ask guests to bring their bottles, as there is access to water refill stations available on our vehicles. Please stay hydrated throughout the tour to reduce the risk of sun exposure and dehydration.

First Aid

All our guides carry a current Level 2 First Aid certificate. Please report any accident or illness to your tour guide. We recommend anyone with an existing medical condition to take their medication on tour and notify their tour guide at the beginning of the time.

If you are a smoker! We ask you to refrain from smoking whilst in the company of other passengers and limit it to designated smoking areas. Smoking is prohibited in our vehicles or any accommodation, including permanent campsites. We make frequent ‘comfort stops’ to allow guests free time but cannot guarantee smoke breaks. Please ensure you dispose of your cigarette butt responsibly and appropriately.

What are the sleeping arrangements?

• Basic Single Swag (sleeps 1) – This Basic Single Swag fare price is (Per Person) for Adults or Children. For guests who wish to sleep under the stars on the ground in a self-contained canvas-covered bush bed roll with a camp mattress.
• Twin Share Safari Tent (sleeps 2) – This Safari Tent fare price is (Per Person) for Adults or Children. For guests wishing to sleep in the Outback but remain protected from the elements, we provide permanent tented campsites, twin single beds with mattresses, fitted & top sheet supplied. Sleeping bags are available should you get cold. (Solo travellers booking separately in a Twin Share Safari Tent will be paired with another solo passenger, where possible, of the same gender, but this is not guaranteed. Children must always be accompanied by an adult, regardless of sleep arrangements.)

Our permanent tented campsites have access to communal campground showers and toilets. These sites generally have limited solar power or are unpowered. Therefore, guests are asked to bring rechargeable power banks (limited power access to charge phones or cameras).

What is a suitable age for this tour?

An adult or legal guardian must always accompany children aged between 8 to 17 years old. Not suitable for infants or children seven years and under due to safety requirements and the fitness level required to complete the walks.

Can I get a pick-up from Alice Springs on the day of the tour?

Since our tour departs early from Alice Springs (between 6:00 and 6:30 a.m.), guests must arrive the day before the time and stay one 1-night. Once your Alice Springs accommodation is booked, please let us know, and we can arrange a pickup on the tour day. We do not provide airport-to-accommodation transfer services pre/post tours.

What flight should I book if I want to join the tour in Ayers Rock?

Before booking one of our extended tours, the agent and guest must ensure they have the correct flight. Here is a list of flights that work with our extended tour day one pickup at Ayers Rock Airport [AYQ] – Coote Rd Yulara NT between 13Befored 1:50 pm. Guests arriving on flights into AYQ Airport earlier than pickup time should make their way to Ayers Rock Campground using free airport hotel transfers to join the group later.

Flight arrivals that can join our tour:

• QF728 – Monday / Sydney (SYD) to Ay13:00 pm (AY13:50 pm:35
• JQ660 – Monday / Sydney (SYD) to Ayers Rock (AYQ) @ 13:35
• JQ664 – Wednesday / Melbourne (MEL) to Ayers Rock (AYQ) @ 12:35
• QF728 – Wednesday / Sydney (SYD) to Ayers Rock (AYQ) @ 12:35
• JQ660 – Wednesday / Sydney (SYD) to Ayers Rock (AYQ) @ 13:35
• JQ660 – Saturday / Sydney (SYD) to Ayers Rock (AYQ) @ 13:35

NOTE: Our 2-Day Tour only finishes in Yulara/Ayers Rock Resort; if you book a flight departing from Alice Springs, you must secure our 3-Day or 4-Day Red Centre Tour as they finish in Alice Springs at 17:30.

*Flights are correct as of 10 April 2023 but may change anytime.

How fit do I need to be for this tour?

A minimum movement to an advanced fitness level is required to complete the walks. The duration of walks will be between 2km to 6km each day, often over steep 17:30 sections and in direct sunlight and high humidity. An approanytimekm walk is included in this tour. Embarking on walks will be at the guide’s fitness levels to ensure guests’ safety. Therefore, a medium/high fitness level and a doctor’s certificate are required for people over 70 (30 days before travel).

How much luggage can I bring on tour?

We ask that guests on short breaks/extended tours bring small, soft overnight bags and hand luggage only, as we have limited vehicles. Large staircases and oversized luggage can be left before whilst you are on tour. This tour is unsuitable for anyone who e uses a mobility aid, wheelchair, walker, or stroller.

Do you cater to special dietary requirements?

Yes, please notify us if you have any dietary requirements or medical conditions at the time or at least a few days before departure; that way, we can make any necessary arrangements.

What type of food do we eat on tour?

Most of the meals are prepared by our tour guides with basic camping-style food options, and on occasion, they will be provided by our accommodation providers onsite. Before departure, the interpretation of meals, clean-up, and vehicle unpacking/loading is a great way to get to know and connect with fellow travellers.

Are National Park fees included in the tour cost?

Autopia Tours includes Parks Australia fees within the tour price; this covers our preparation for Uluru-Kata Tjuta National Parks. Park Passes are unavailable for purchase by guests not travelling onboard our tours.

What kind of vehicle do we travel in for this Uluru Camping Tours?

We have several all-terrain 4×4 range eco-tours uniquely designed to handle the harshest terrains and marked tracks. The maximum number of passengers we carry on the travelling is 15-21 people, with a minimum requirement of 8 people to guarantee the departure. Fleet specs: Isuzu N Series NPS300 Trucks (15, 17, 21-busesbusester). In the unlikely event of a breakdown, tentative vehicles may be used.

Is it safe to camp in Australia’s Outback? (Acceptance of Risk)

Australia has many dangerous creatures, extreme weather conditions, and varied terrain. Experiencing these dangers while camping, hiking, or passing time outside may increase your risk. Safety is our top priority, and our guides are always highly trained to ensure safety. Autopia Tours cannot accept responsibility for any loss, injury, or accident caused by passengers onboard Autopia Tours. In the Northern Territory, children must be at least six for day trips and eight years old for overnight tours. Children under 18 must always be accompanied by an adult, legal guardian, or caregiver. Despite all care being taken, the responsibility for children on tour lies entirely with their parents or caregivers. Passengers, including children, must wear shoes, sunscreen, and hats. I require travel insurance for the Central Australian Outback.

It is highly recommended that all passengers have personal travel insurance, given we’re exploring remote parts of the Northern Territory with limited access to hallways and health professionals in the event of injury. Autopia Tours needs to be authorised to provide information on the type of plan or policy options available. This can be provided by an accredited local travel agent or from your preferred insurance company.

What is the temperature like in the Northern Territory?

The weather in the Northern Territory can fluctuate and be extreme. It is not unheard of for temperatures to reach over 40+ degrees Celsius in the dry season, and the temperature drops dramatically in the evening. Please ensure you have checked the average temperatures for the time of year you are travelling and have packed adequate clothing. In the event of rain or inclement weather, your experience will continue unless the provider contacts you.

What is your Vaccination Policy?

According to current Government regulations, it is no longer a requirement to be double vaccinated, although we highly recommend it.

Our COVID Statement

We have implemented comprehensive hygiene measures and increased regular sanitation for your safety. Temperature checks of all staff will be conducted pre-departure, with disposable face masks and hand sanitiser provided. For more information, click here.