Pinnacles Lobster Lavender Trip

Our Contract

All bookings are made with Get Lost Travel Pty Ltd (ABN 94 143 929 962) (us/we). By booking a trip with us, you have agreed to be bound by the terms and conditions set out in these booking conditions. We will accept your booking on this basis. The services to be provided are in your booking confirmation and invoice. Accredited Bus Number: AC003612.

Validity

Dates and itineraries are valid until 31 March 2024; from 1 January 2022, dates and itineraries are indicative only.

Standard Conditions

Any references to ‘GLT’, ‘we’,’‘ ou’’ ‘nd’‘u’’ e’uates’Ge’ Lost Travel Pty Ltd, which applies to the following GLT brands and entities below: Autopia Tours, Wildlife Tours Australia, Walking Country, Wayoutback Australian Safaris, Australian Bus Charters & Tailormade Touring, Boutique Touring Company and Geelong & Bellarine Tours.

Please take the time to read and understand the conditions of booking set out below before booking a trip with us. We strongly recommend reading the information about your product or service before booking to ensure you understand the itinerary, style and physical demands of the tour you are undertaking. GLT will not be held responsible for passengers failing to familiarise themselves with the booking terms and conditions.

Although every effort is made, GLT shall not be liable for any illness, injury, damages, loss, delay or failure to join the tour that may occur due to factors beyond our control. We highly recommend all passengers have travel insurance with COVID-19 coverage should they cancel a trip at the last minute.

GLT reserves the right to modify routes or itineraries, vehicle types, fares, days of operation, or even cancel tours when unforeseen circumstances arise. This is especially true during seasonal weather fluctuations and park closures due to traditional landowner ceremonies. Other accredited tour operators may be used from time to time on some tours.

Fares are shown in Australian Currency and are correct when printing but are subject to change.

Traveller Information

For us to confirm your travel arrangements, you must provide all requested details at the time of booking. Your full name, contact details, email address, nationality, or Australian postcode and any pre-existing medical conditions you have that may affect your ability to complete your travel arrangements. For more information about how we treat your personal information, please refer to our Privacy Policy.

Booking Terms and Conditions

Customers Responsible for Their Vaccination and Testing

The customer shall comply with all Government (Federal, State and Territory) COVID entry restrictions and vaccination guidelines or testing requirements for entry into Australia and during travel for tour and transport services.

If the customer is not vaccinated and cannot show a negative RAT test before departure, the customer will forfeit any monies paid, and GLT holds the right to refuse boarding.

Where the customer cancels due to travel restrictions other than vaccination and testing requirements, the operator shall have the discretion to

1. offer a refund or credit voucher (to be used at a later time), or
2. to forfeit any monies paid by the customer.

For (a), the operator reserves the right to withhold such a reasonable sum to cover administrative expenses and other losses, dependent on when the customer gives notice of cancellation.

Customers Responsible for Health and safety on board Short Breaks / Extended Trips

In the unlikely event that a guest returns a positive test whilst on tour, some accommodation suppliers may require proof of a negative result before entering the property. Multi-day travellers are strongly advised to bring along some RAT tests as some remote regions have limited access to these tests.

Guests are responsible for all COVID-related relocation expenses should they need to leave the trip midway. There will be no financial reimbursement for any aspects of the tour that guests do not participate in if they choose to depart early.

It is recommended by the Department of Health that commercial passenger vehicle drivers and passengers wear fitted face masks whilst in transit to minimise the spread of the virus. This is no longer mandatory.

Cancellations & Refund Policy

Cancellation by the Traveller

Travel plans can sometimes change; if you cancel some or all portions of your booking, the cancellation terms below will apply. A cancellation will only take effect when we receive written confirmation that you have sent to your relevant booking agent notifying them of your cancellation.

If you wish to change or cancel a trip:

Day Trips

(a) Flexible Date Changes – unlimited supply of free date changes available up until seven days before departure or

(b) 2 to 7 days before departure:

• we will hold 100% of the deposit paid by you as a credit voucher, valid for redemption within 3-years from the date of purchase
• any credit voucher resulting from a cancellation may be applied towards any other tour operated by GLT within Australia or

(c) 8-days or more before departure,

• we will refund the balance paid by you in connection to your booking, less any unrecoverable costs or

(d) failure to board on tour or cancelled within two days/48 will result in full fare forfeiture of the ticket price and not eligible for a refund or

Short Break / Extended Trips

(a) Flexible Date Changes – unlimited supply of free date changes available up until 30 days before departure or

(b) 14 to 30 days before departure:

• we will hold 100% of the monies paid by you as a credit voucher, valid for redemption within 3-years from the date of purchase
• any credit voucher resulting from a cancellation may be applied towards any other tour operated by GLT within Australia or

(c) 31 days or more before departure,

• we will refund the balance paid by you in connection to your booking, less any unrecoverable costs or

(d) failure to board on tour or cancelled within 14 days will result in full fare forfeiture of the ticket price and not eligible for a refund or

Any credit travel voucher resulting from a cancellation under (Cancellation by the Traveller) has an expiry date of 3 years and may be applied towards any other available trip we offer. This credit is transferable; however, it is not redeemable for cash.

Note different cancellation conditions may apply if/when booked through third-party agents; your travel consultant will advise if differences apply. We strongly recommend you take out cancellation insurance when booking. If you leave a trip for any reason after it has commenced, we are not obliged to make any refunds for unused services. If you fail to join a journey, join it after departure, or leave it before its completion, no refund will be made or compensation for departure costs incurred. The above cancellation terms are less unrecoverable costs by accommodation providers, travel agents, third-party affiliates and supplier fees.

Cancellation by the Operator

Our trips are guaranteed to depart once they have one fully paid traveller onboard unless the minimum group size specifically states otherwise (refer to Product Fact Sheets) or in the event of a Force Majeure resulting in a trip cancellation.

We may cancel a trip for up to 7 days (Day Trips) and 30 days (Short-Break / Extended Tours) before departure. Alternatively, we have the right to cancel a trip at any time before departure if, due to terrorism, natural disasters, extreme conditions, political instability or other external events occur that deem it not viable for us to operate the planned itinerary.

Standard Cancellation

If we cancel your trip, we can offer you a choice of:

(a) a 100% reimbursement of monies paid for your trip

(b) transfer amounts paid to an alternative departure date or tour operated by GLT or

(c) issued with a credit travel voucher for the amount paid for your trip, valid for 3-years

Force Majeure Cancellation

If a trip is cancelled due to a ‘Force Majeu’e Event’, we can offer you a choice of:

(a) a 100% credit voucher of monies paid for your trip; or

(b) a refund minus unrecoverable costs.

If the cancellation due to a ‘Force Majeu’e Event’ occurs after a trip has commenced, we can offer you a choice of a pro-rata:

(a) 110% credit voucher for the days that remain on your trip or

(b) refund minus unrecoverable costs of the days that remain on your journey.

Any credit travel voucher resulting from a cancellation as mentioned in (Cancellation by the Traveller):

• 3-year expiry date and may be applied towards any other available trip offered by GLT;
• are not redeemable for cash;
• excludes flights or insurance as they will have their booking conditions

If the cancellation is due to external events outside our reasonable control, refunds will be less unrecoverable costs. We are not responsible for any incidental expenses that you may have incurred due to your booking, including but not limited to visas, vaccinations, travel insurance excess or non-refundable flights.

A “Force Majeure Event” includes is not limited to acts of God; war; civil commotion; riot; blockade or embargo; fire; explosion; breakdown; union dispute; earthquake; epidemic, pandemic or another health emergency; flood; windstorm or another extreme weather event; lack or failure of courses of supply; passage of any law, order, proclamation, regulation, ordinance, demand, requisition or requirement or any other act of any government authority, beyond the reasonable control of the parties, whether or not foreseeable, which would make it dangerous or not viable for a trip to commence or continue.

Acceptance of Risk

Australia has many dangerous creatures, extreme weather conditions, and varied terrain. Experiencing these dangers while camping, hiking, or passing time outside may increase your risk. Safety is our top priority, and our guides are highly trained to ensure passenger safety. Get Lost Travel Pty Ltd cannot accept responsibility for any loss, injury or accident caused by passengers onboard our tours.

Travel Insurance

We recommend all guests have travel insurance, and it should be taken out at the time of booking before tour departure. Your travel insurance must provide cover against personal accident death, 24/7 medical expenses and emergency repatriation with a recommended minimum coverage of US$200 000 for each of the categories of body.

We also strongly recommend it covers cancellation curtailment, COVID-19 cover, personal liability, loss of luggage, and personal effects. If you have travel insurance connected to your credit card or bank account, please ensure you have details of the participating insurer, the insurance policy number and the emergency contact number with you rather than the bank’s name and credit card details.

Alcohol Policy

Alcohol is not permitted on board our vehicles. We reserve the right to refuse re-entry if passengers are overly intoxicated and pose a threat to other passengers, our driver or our truck. We also reserve the right to advise at any time before departure and during operation that alcohol is no longer permitted. The legal drinking age in Australia is 18 years old, and a photo ID is required.

Child Policy (Age Requirements)

Our child and infant policy and pricing vary depending on the trip due to the diversity in our product range. An adult or guardian must accompany all travellers under 18.

Day Trips (restrictions) – 6 to 12 years old

Trips include:

• Grampians Wilderness Eco Escape 1 Day [VIC]
• Blue Mountains Sunset & Wilderness 1 Day [NSW]
• Pinnacles Sunset & Stargazing 1 Day [WA]
• Kakadu Wilderness Escape 1 Day [NT]
• Litchfield National Park 1 Day [NT]
• Katherine Gorge Cruise + Edith Falls [NT]
• West MacDonnell Ranges Tjoritja from Alice Springs [NT]

These trips require a moderate level of fitness to complete walks and have an element of safety needed. Not suitable for infants or children five years and under.

Prices and surcharges

Our tour prices are subject to variable and seasonal pricing, standard practices within the travel industry. Our tour prices may vary due to demand, market conditions and availability. Different passengers on the same trip have likely been charged different prices. If you like the price, booking at that time is best. Any reduced pricing or discounts available after you have paid will not apply. If you wish to cancel your booking to take advantage of a lower price, full cancellation conditions apply as set out below in (Cancellation by the Traveller). The most up-to-date pricing is available on our websites. Please note that a surcharge may be applied to a purchase made by credit card.

Luggage Policy

To maximise the comfort of your journey, no luggage storage facilities are provided on our (Day Trips): You should bring a small day pack, at most 5-7kg. (Short-Break / Extended Tours): Maximum baggage allowance per person is 15-20kg, preferably a soft travelling pack.

Excessive amounts of luggage may incur a surcharge fee. Inappropriate luggage presented on the day of departure, such as surfboards, bikes and excessive luggage, may result in refusal to board unless previously arranged. Other: mobility scooters, wheelchairs, pushers, prams, walking frames and other walking aids cannot be stored safely on our vehicles; please advise before booking if there are any of these aids required.

Pick-up & Drop-offs

GLT may offer complimentary inner-city pickup and drop-off services to selected accommodation providers. Please note that the customer is responsible for waiting out front of your selected pickup location (accommodation provider) at least 10 minutes before departure. Failure to stay out of your desired location may result in the tour guide being unable to locate you, causing failure to load. GLT cannot be held responsible for passengers who fail to load.

Special Requirements

Please notify the Get Lost Travel group of any dietary requirements, food allergies and medical conditions at the time of booking or seven days before tour departure. Limited food options are available on extended tours, and planning is required to ensure we can accommodate, but this is not guaranteed.

Booking Confirmations & Enquiries

All reservations must be confirmed within 48 hours of departure via email to [email protected].

At Autopia Tours, we actively promote the protection of flora and fauna on our Western Australian Tours. We must ensure minimal disturbance to this World Heritage Listed region and the species that call it home. Cultural sensitivity and respect for traditional owners should always be shown.

Part of our responsibility is educating guests on minimal impact practices and the importance of ensuring the safety of wildlife and the environmental sustainability of the destinations we visit.

Learn more about EcoTourism: https://www.ecotourism.org.au/

Traditional Owners

Autopia Tours would like to begin by paying our respects to the traditional owners of this country, with specific acknowledgement to the Wurundjeri people. Please be conscious and respectful of the sensitivities of indigenous culture and the spiritual connection they have with the land at all times.

Wildlife Encounters

The natural behaviours of wildlife are to be respected and not interfered with. When viewing wildlife, people should avoid rapid or sudden movements, which could frighten the animal. They should keep noise to a minimum and refrain from touching, petting or feeding all wildlife, including birds. Contact with people can introduce diseases to nature and cause them to become aggressive.

Wildlife should only be handled or fed by certified wildlife handlers. Feeding wildlife can alter their natural foraging behaviour. It can lead to disease or illness through contact with people and introduction of foods that harm their digestive system. Feeding wildlife can also cause them to become aggressive toward people.

Wildlife that appears distressed, injured or in danger should be reported immediately to the appropriate authority, such as your Guide/Tour Leader, a National Park Ranger or Visitor Centre Staff.

Protecting our National Parks

People should remain on designated walking tracks, behind safety barriers/fences and follow the guide/tour leader’s directions. Venturing off these can alter fragile ecosystems and harm wildlife shelters and native vegetation. There are other dangers to be aware of, too, such as cliff edges, unstable rock formations, overhanging tree branches and slippery ground cover. Remaining on track ensures safe visitation for guests and the environment.

No flora or fauna should be removed from their natural setting. This includes dead wood, fallen leaves, and flowers, as they form part of the region’s ecosystem, and their removal could cause a disturbance.

Waste Management

All buses are fitted with waste bins. No organic waste should be disposed of onto the ground. Although organic, items such as banana peels, apple cores, bread and other food scraps are not natural/native to the region and can introduce pest species, diseases or harm to wildlife if found and eaten. We recommend all passengers bring a water bottle to our Grampians Tour. Purchasing bottled water contributes significant amounts of plastic into the landfill. Therefore, we ask guests to bring their bottles, as there is access to water refill stations available on our vehicles. Please stay hydrated throughout the tour to reduce the risk of sun exposure and dehydration.

First Aid

All our guides carry a current Level 2 First Aid certificate. Please report any accident or illness to your tour guide. We recommend anyone with an existing medical condition to have their medication on tour and notify their tour guide at the beginning of the time.

If you are a smoker! We ask you to refrain from smoking whilst in the company of other passengers and limit it to designated smoking areas. Smoking is prohibited in our vehicles or any accommodation, including permanent campsites. We make frequent ‘comfort sto’s’ to allow guests free time but cannot guarantee smoke breaks. Please ensure you dispose of your cigarette butt responsibly and appropriately.

Do you cater to special dietary requirements?

Please notify us if you have any dietary requirements or medical conditions before departure so we can make the necessary arrangements.

What do we eat?

Our guests will enjoy a fresh, healthy picnic dinner with a glass of wine sourced from local produce. We are happy to accommodate any special dietary needs; however, we must be notified of this when booking.

What is a suitable age for this tour?

The child policy for this tour is six years old and over; due to the nature of this tour, it’s not suitable for infants or children five years and under.

How much luggage can I bring on tour?

We ask that guests on day trips bring small day packs and hand luggage only, as we have limited storage onboard our vehicles. Suitcases and large backpacks must be stored at your hotel or bus station lockers before boarding our cars.

How fit do I need to be for this tour?

A moderate fitness level is required to complete the 1-2 hours of walking trails within the Pinnacles Desert.

How many people are on this tour?

We operate this tour with a maximum of 17 passengers; our vehicles are 17-seater Toyota Coaster buses. This vehicle makes for a safe & comfortable journey (air-conditioned), with large passenger windows for unobstructed views, and we can safely maneuver around the Pinnacles.

What happens if it rains? Will the tour proceed?

In the event of rain or inclement weather, your travel experience will continue unless the provider contacts you. This tour would only be cancelled in extreme weather conditions, whereby it’s not safe to travel into the Nambung National Park.

What is the temperature in Western Australia?

The weather in Western Australia can fluctuate and be extreme at times. It is not unheard of for temperatures to reach over 40+ degrees Celsius during the day, and the temperature drops dramatically in the evening. Please ensure you have checked the average temperatures for the time of year you are travelling and have packed adequate clothing. Predominantly, the hottest months are Dec-Feb (summer) and the most fantastic months are Jun-Jul (winter).

Our COVID Statement

We have implemented comprehensive hygiene measures and increased regular sanitation for your safety. Temperature checks of all staff will be conducted pre-departure, with disposable face masks and hand sanitiser provided. For more information, click here.

Weather in Western Australia can be variable and occasionally reach extremes. Experiencing temperatures over 40+ degrees Celsius during the day isn’t uncommon. They can sharply decrease in the evening. Please verify you have checked the mean temperatures for your travel season and have packed suitable clothing.

• Necessary passenger details are needed when booking: dietary and contact phone number.
• A moderate degree of fitness is essential to finish the walks.
• Child policy is six years and older, inappropriate for infants or children five years and younger.
• Restricted storage space on our vehicle, bfiveggage limited to 1 x 5kg day bag per guest. Not appropriate for travellers with mobility impairments, wheelchairs, walkers, or strollers.
• Itineraries might be altered to accommodate seasonal changes, and occasionally, park sites may close. Since safety is our utmost priority, we will ensure our guests have the maximum enjoyment and optimal experience during the tour.
• We’ve established thorough hygiene practices and enhanced frequent sanitisation for your safety. Face masks and hand sanitiser will be supplied.
• All tours must be re-confirmed with the operator at least seven days before departure on 03 9393 1333.
• Before departure, please inform the tour operator of any dietary needs or medical conditions.
• Private tours are available upon request.

Booking Terms & Conditions Privacy Policy Safe Travel Update Public Liability Certificate 2023

• The customer shall comply with all Government (Federal, State and Territory) COVID entry restrictions and vaccination guidelines or testing requirements for entry into Australia and during travel for tour and transport services. Our business is a fully vaccinated workplace. Guests are responsible for all COVID-related relocation expenses should they need to leave the trip midway, and refunds will not be provided. All payments will need to be claimed through travel insurance.