Please take the time to read and understand the terms and conditions of travel set out below prior to confirming your reservation with us. Wayoutback Australian Safaris and Walking Country (WAS/WC) also recommends you read and understand the specific health and fitness requirements for the safaris you intend to undertake.
1. THE AGREEMENT
All bookings are made with Wayoutback Australian Safaris Pty Ltd (ABN 63 157 953 369) or Walking Country Pty Ltd (ABN 91 130 940 260). By booking a tour with us you agree to have read and accept these Terms and Conditions.
Dates, itineraries and prices are valid from 1st April 2021 until 31st March 2022. All prices are in Australian Dollars (AUD) and include GST. All prices and conditions are subject to change without notice.
3. THINGS YOU SHOULD KNOW
All of the safaris we offer are active participation based. We rely on the good will and cooperation of all passengers to make them a success. This includes your assistance in the preparation of meals, washing up, gathering fire wood and loading/unloading of the vehicle.
On all our classic safaris, all camping is in twin share permanent tents which include beds and mattresses (unless otherwise stated in the itinerary), all linen, pillows and sleeping bags. Swags are also available for those who wish to sleep under the stars.
Due to space restrictions on our vehicles, please limit your luggage to 1 x soft bag of under 20kg. For all safaris visiting Kakadu National Park luggage is strictly limited to 10kg. Any additional luggage should be stored at your accommodation, where possible. For passengers on one way safaris any additional luggage may be stored in areas that is not readily available during the safari.
Our group sizes vary from a maximum of 16 – 18 passengers depending on the safari. The maximum group size for each safari is listed on the itinerary. There is a limit of only 6 passengers on our ECO Tour.
Multiple safari discounts are not valid on family rates across the entire range.
4. PAYMENT POLICY
Reservations can be made direct by emailing firstname.lastname@example.org, on our website or with any registered travel agent, hostel or hotel. If booking online, full payment is required at the time of booking. If booking via email, a non-refundable 25% deposit is required at the time of booking. The remaining balance is due no later than 30 days prior to departure. All bookings made less than 30 days prior to departure must be paid for in full at the time of booking.
All credit card payments (Visa and MasterCard) incur a 2% Merchant Levy surcharge.
This surcharge is subject to change without notice. All bookings made via Travel Agents or other booking partners may be subject to their own set of payment terms.
5. CANCELLATION BY YOU
- FOR TOURS BOOKED AND DEPARTING UP TO 31ST OCTOBER 2021
Due to the extensive planning and costs associated with touring, the following cancellation fees will apply in the event you should cancel for any reason.
• Within 15-30 days of departure – 50% of total price
• Within 14 days – 100% of total price
Due to the remote places we visit and the adventurous nature of our safaris, Travel Insurance is highly recommended. We accept no responsibility for lost, stolen or damaged property.
Note: During these uncertain times, Wayoutback Australian Safaris will offer a 100% refund up until the day prior to travel for cancellations due to border closures inhibiting your ability to travel - we may ask for proof of residency in this situation. Refunds will be processed within 7 days of cancellation. For flight cancellations and all other cancellations our standard terms of cancellation apply, we strongly recommend you take out travel insurance.
- FOR TOURS BOOKED AND DEPARTING AFTER 1 November 2021
Due to the extensive planning and costs associated with touring, the following cancellation fees will apply in the event you should cancel for any reason.
- Outside 30 Days from Departure Date – Full refund
- Within 15 – 30 Days from Departure Date – 50% Cancellation Fee
- Within 14 Days from Departure Date - 100% Cancellation Fee
Covid 19 Cancellation
We understand that many people’s travel plans have been impacted by the spread of COVID-19 (Coronavirus) and various government travel restrictions. As a result, we are happy to process a 100% travel credit for future travel with Wayoutback - you will have 48 months to travel on this credit. There will not be any refunds due to Covid Cancellations for tours from 1st November 2021, this includes, Flight Cancellations, Border Closures, Lockdown, Self Isolating, Quarantine and any other instances stipulated by the State or Country you are travelling from and the Northern Territory Government with regards to Covid Cancellations.
- You acknowledge that you are choosing to travel at a time where you may be exposed to the Coronavirus. It is your own responsibility to acquaint yourself with all relevant travel information, including applicable health risks. You acknowledge that your decision to travel is made based on your own consideration of this information, and you acknowledge and agree that you are aware of, and assume responsibility for, the risks associated with traveling at this time. To the fullest extent permitted by law, we accept no liability in relation to these additional risks.
- You acknowledge that by accepting the confirmation for your booking that you will be bound by this Cancellation Policy.
We encourage all passengers to take out adequate travel insurance coverage to protect themselves against cancellation due to illness prior to or during travel. In the event of a traveller becoming ill during a tour, all hospital and medical expenses are the traveller’s responsibility and they shall not be entitled to any refund, either total or partial, of passage money paid.
6. CANCELLATION BY WAYOUTBACK OR WALKING COUNTRY
At times WAS/WC may have to cancel a tour or service. In the event we do have to cancel, every effort will be made to offer a suitable alternative. If the alternative is not suitable we will refund your tour price in full. We reserve the right to cancel a tour and arrange an alternative operator (if possible) if group numbers are insufficient or combine safaris of differing standards in the event that low numbers are endangering a scheduled departure being cancelled. In this instance passengers will always be upgraded to a higher standard product. Passengers travelling on a tour with upgraded passengers will not be entitled to refunds in these instances. WAS reserves the right to have multi-level pricing on products where it is necessary to ensure passengers travel plans are not disrupted. In circumstances where the cancellation is due to external factors beyond our control, any potential refund will be less any unrecoverable cost which we may have incurred.
7. BOOKING AMENDMENTS
Due to the complexity, staff time and communication costs of the booking process, the following amendment charges will apply;
15 + days prior to departure - $50 (including GST) plus any difference in price between the original booking and the new date/ tour which is selected.
Changes made within 14 days of the scheduled departure – will incur full cancellation fees and passengers will be required to pay the full cost of any new tour which is booked.
8. RECONFIRMING YOUR TOUR
All passengers are required to call our Sales Centre and reconfirm their travel no later than 1 week prior to departure. To confirm your pick up point and time, please email email@example.com. WAS/WC will not be held responsible for any costs incurred due to changes of pick up details if reconfirmation is not made.
Passengers joining or departing a tour from Ayers Rock Airport (AYQ) will also need to reconfirm all flight details at least 48 hours prior to their scheduled departure. It is recommended that when joining a tour in Ayers Rock that you arrive before 12:30 pm and when departing Ayers Rock your flight be scheduled after 12:30pm. WAS/WC will not be held responsible for any delays resulting in a passenger missing tour inclusions or missing a scheduled flight.
9. WHAT YOU WILL NEED TO BRING
A torch (flash light), a wide brimmed hat, sunscreen, insect repellent, fly net (summer), medication (if required), a water bottle (at least 1.5 litres), walking shoes/boots (we do a lot of walking/ climbing), warm clothing (winter), toiletries, swim wear, towel, camera (plus extra batteries/ memory cards), Travel Voucher/Ticket and a great sense of adventure. Passengers are welcome to bring their own beverages if they wish.
WAS/WC understands the importance of protecting your privacy. Any information we collect from you may be used for any purpose associated with delivering our tours. We may from time to time have to pass your details onto our agents, service providers or other suppliers to enable us to deliver our service. We educate all of our staff about the requirements of the National Privacy Principles and the Privacy Act.
11. HEALTH AND MEDICAL REQUIREMENTS
Due to the vast distances travelled on safari, we may be many hours from medical facilities. It is the responsibility of you and your agent to declare any known medical condition(s) at time of booking. WAS reserves the right to request additional information and/or medical clearance (at your own expense) before confirming your reservation.
Upon joining your safari WAS/WC requires you to re-confirm any medical condition(s) to your guide and enough medication should be carried for the duration of your safari (cold storage is available).
A certain level of fitness is required for all safaris. To ensure that you enjoy your time on tour with us, you should be able to walk at least 6km (3.7 miles), unaided, over rough, uneven ground (often in intense heat) and climb (or descend) steps or steep inclines without hindrance.
If you are unable to meet the required level, you must disclose this at time of booking. In the interests of health and safety, WAS/WC reserves the right to refuse travel due to any
medical conditions and/or fitness level which we deem necessary. WAS/WC will not be liable for any additional expenses or cancellation fees imposed by ourselves or third parties incurred as a result of refusal to travel due to non-disclosure.
12. DIETARY REQUIREMENTS AND FOOD ALLERGIES
All of our menus are designed to be well balanced and healthy to provide the necessary sustenance for you to enjoy and participate in your tour. If you have any food allergies or specific dietary needs please contact us to discuss these requirements and we will advise you if they can be catered for. As we operate in remote parts of Australia, certain foods are not always readily available. We may have to supplement our menus as supply dictates therefore we cannot guarantee all ingredients contained in these alternatives. In these instances we will advise you to provide your own supplementary food/ snacks depending on your specific requirements.
13. CHANGE OF ITINERARY
WAS/WC reserves the right to amend tour times, itineraries and fares for its products as circumstances, time of year and operational reasons occur. There will be no refunds in these circumstances nor for delays incurred due to mechanical failure, accident, weather or any other unforeseen circumstances. We cannot guarantee exact pick-up and drop-off times and will accept no responsibility in the event of cancellation fees from other connecting services. Individual Aboriginal location visits cannot be guaranteed for cultural reasons. In the event of a location or host not being available alternative experiences of a similar nature will first be sought and failing this, refunds will be offered for this component only. No compensation will be considered for any additional driving or time lost due to such changes.
14. ACCEPTANCE OF RISK
Australia has many dangerous creatures, extreme weather conditions and often varying terrain. Camping, hiking and passing time outside may increase your personal risk of exposure to these dangers. Safety is our number one priority and all of our guides are highly trained to ensure passenger safety at all times. All passengers participating on our tours do so at their own risk and no responsibility can be accepted by WAS/WC for any loss, injury or accident. Passengers are responsible for any additional costs involved should such instances occur. All passengers will be required to sign a liability waiver prior to departure. If you would like a copy of this in advance, please contact our Sales Centre. The minimum age for children travelling on our safaris is 5 years at the time of travel. All passengers under the age of 18 must be accompanied by an adult or caregiver at all times. While all care is taken, the responsibility of children on tour rests entirely with the parent or caregiver. All passengers, including children, must wear shoes at all times, use sunblock and wear hats. Please note that we accept children of all ages travelling on our group and private charter tours.
15. LIMITATION OF LIABILITY
We contract with a network of companies and individuals to assist in operating our safaris. WAS/ WC works with the best operators available but takes no responsibility for any act of neglect by any operator whose services are used as part of your tour. Our suppliers make every effort to safeguard clients, and we cannot be held responsible for personal injury or sickness to any customer which is beyond our control. Passengers should note that adventure travel involves a higher than normal risk and a signed release may be required from all participants from a number of our activity providers.
16. AUTHORITY ON TOUR
We pride ourselves on the very high standard of our guides. WAS/WC is one of only a few Advanced ECO Accredited tourism operators based in the Northern Territory. All guides have a sound knowledge of the local area focusing on its history, Aboriginal culture, geology and the natural environment. Passengers must abide by the tour guides instructions and directions at all times, in particular with regard to actions and behaviour in National Park areas, Aboriginal communities, areas with elevated hazards or risks and emergency situations. Non-compliance with any directions from the tour guide or other authority may result in the passengers being refused onward travel with no right to refund. All vehicles are fitted with a microphone and WAS/WC will ensure to the best of its ability to have them all in good working order. Due to the environment in which we are travelling, heat, humidity and dust often have an adverse effect on electronics within the vehicles and as such their use cannot be guaranteed. In such instances guides will make every effort to ensure commentary of significant importance is heard by all but no compensation will be due in the event that it is not.
17. PHOTOS AND MARKETING
You consent to us using images of you taken during the trip for advertising and other promotional purposes in any medium as we require. You agree that the use of these images is without recourse to you and without compensation to you.
If you have any feedback regarding your trip please inform you tour guide at the time so they can try and rectify the issue. If after this time you still wish to provide us with some feedback, please put your concerns in writing and send to us by emailing firstname.lastname@example.org
19. APPLICABLE LAW
The laws of The Northern Territory, Australia govern these terms and conditions. Any disputes in connection with a tour or these terms and conditions must be initiated in the courts of The Northern Territory, Australia.
20. REGISTERED ADDRESS
Wayoutback Australian Safaris and Walking Country, 30 Kidman Street, Alice Springs, NT, 0870, Australia