Reservations Consultant | Wayoutback

GENERAL INFORMATION

Job Title:

Reservations Consultant

Manager’s Title:

Reservations Manager

Department:

Reservations

Date prepared:

October 2013

  

JOB PURPOSE / ACCOUNTABILTY OBJECTIVES:

The role will involve high level customer service and sales of Wayoutback Australian Safaris product, and other tour and travel product and ancillary revenue product to achieve key financial, service performance and sales growth targets.  To work as part of a team lead by the Reservations Manager, in delivering a professionally run, safe, economically viable and successful reservations environment. To be pro active with input and actions based on providing support to the requirements of the work team, by adhering to operating requirements and striving for the achievement of individual, team and company objectives as directed.  

JOB REQUIREMENTS:

KEY             ACCOUNTABILITIES

 

KEY OUTCOMES  

               

INDICATORS OF EFFECTIVENESS

 

Culture and Conduct
  • Adhere to Wayoutback Australian Safaris core Values and the Code of Conduct. 
  • Stakeholders rate their experience with our values 
Reservations
  • Responsible for all duties associated with reservations during your allocated shift.
  • Make accurate reservations using the computer reservations system with data received by email, fax and telephone.
  • Collect payment and issue passenger tickets.
  • Complete any task checklists as per your allocated shift.
  • Produce manifests for the use of operations staff.
  • Gain a good knowledge of new and changing products.
  • Present a friendly and professional approach to all clients and suppliers.
  • Attend Reservations meetings when directed.
  • Complete all reasonable tasks set for you by your supervisor.
  • Achieve or exceed WOB customer service standards, as advised by your manager. Standards will change with requirements of continual improvement.
Controls                      
  • Prepare and present any required reports;
  • Participate in the process of setting and agreeing upon KPI’s (Key Performance Indicators) for the role with your manager.
  • Reports presented on time
  • A high level of quality and continual improvement in all aspects of service 

 

SIGNIFICANT WORKING RELATIONSHIP:(Who does this job interact with on a regular basis?) 

Internal:  Reservations Manager, Reservations Supervisor, Marketing Manager, Managing Director

External:  Travel agents, guests, tourism operators and industry.

KEY CHALLENGES: (What obstacles will the incumbent face in achieving success in the role?)

Able to work independently where required along with the ability to work in a growth environment.

ADDITIONAL INFORMATION (Optional): (Include information about things such as travel expectations, working to tight and inflexible deadlines during key periods)

To work on rostered shifts, which will include shifts over 7 days and public holidays.

 

JOB REQUIRED CAPABILITIES:

REQUIREMENTS:

ESSENTIAL

Technical Skills
What technical skills does the incumbent need to produce the outputs required for the job?

  •  Good understanding of the tourism industry.
  • Computer skills with standard PowerPoint, Excel and Word.
  • Demonstrated experience with reservations / travel booking software

Scheduling Skills
What skills are required in this job to plan, prioritise, monitor and assign tasks?

  • Ability to determine priorities, successfully manage simultaneous tasks with competing timelines. 

People Skills – Individual
What skills does the incumbent require in this job to positively influence the behaviour of others?

  • High level communication and inter-personal skills
  • Polished presentation skills
  • Ability to form relationships internally and externally at all organisational levels
  • Effective organisational and time management skills

Knowledge
What specific knowledge fields are required of the incumbent in this job?

  • First hand Wayoutback Safaris Australia product knowledge which will be obtained through famils,in-house product training and own research.
  • Have a strong general knowledge of Australian geography and tourism attractions.

Experience
What is the scope of work experiences the incumbent ideally should have gained

  • Demonstrated 1+ years experience in a sales and/or tourism environment

 

To apply for this role please email your resume with a covering letter outlining why you will shine in this position.

 

Applications should be addressed to:

 

Karen Holmes

Email: karen@wayoutback.com.au

Applications close at COB on Wed 16 October 2013.